Exchanges and Returns

Exchanges and Returns Policy

Our commitment is to ensure your satisfaction. Therefore, we have a simple and transparent exchange and return policy, as outlined below:

1. EXCHANGE AND RETURN DEADLINE
You can request an exchange or return within 7 calendar days after receiving the product.

2. CONDITIONS FOR EXCHANGES AND RETURNS
For your request to be approved, the product must meet the following conditions:

  • Be within the 7-day return period
  • Not show signs of use, stains, alterations, or damages caused by the customer
  • Have the original tag attached and be in the original packaging
  • Include all accessories and freebies (if any)
  • Be sent with the invoice or proof of purchase

3. HOW TO REQUEST AN EXCHANGE OR RETURN
To initiate the process, please contact our customer service team via [email or phone] or through our contact page, providing the following information:

  • Order number
  • Reason for exchange or return
  • Photos of the product (if necessary)

Once your request is analyzed and approved, you will receive instructions for shipping the product back.

4. SHIPPING COSTS

  • First Exchange: Free of charge, with a return shipping label provided
  • Returns: The return shipping fee is the responsibility of the customer, unless the product is defective or incorrect. If the return is within the 7-day period, the shipping fee will be refunded along with the order.

5. REFUND METHODS
Refunds will be processed to the original payment account used for the purchase:

  • Credit or Debit Card: Refunds will be processed through the payment processor within 10 business days, depending on the bank or card operator’s processing times.

6. EXCEPTIONS AND NON-RETURNABLE ITEMS
Certain items cannot be returned or exchanged for hygiene or safety reasons. Please review the product details before making a purchase. If you are unsure about an item, feel free to contact us before buying.